SHIPPING
We ship orders via Hermes Express, Royal Mail Tracked 24 & 48 Service, Royal Mail 2nd Class and DPD,
We offer free standard tracked delivery on all orders in the UK as well as FREE 24hr Tracked on orders over £30. We also offer 24hr Tracked for £4.99 on orders below £30. WE CURRENTLY DO NOT OFFER INTERNATIONAL SHIPPING.
3 - 5 business days for parcel delivery with standard online tracking.
Royal Mail will keep you up to date via email.
NOTE: IT IS ADVISED TO USE A TRACKED SERVICE
We ship only within the United Kingdom
Orders placed before 9am Monday to Friday will be dispatched on the same working day. You will receive your parcel within 2-3 working days (excluding bank holidays). For Highlands and Islands this could be 1 day longer.
Orders placed on a Friday after 9am, will be dispatched on the following Monday (excluding bank holidays).
Some orders do take between 1 - 2 working days handling time and in peak periods its 2 - 4 working days handling time so please bear with us!
Deliveries are made by Royal Mail/ Hermes or DPD Monday to Saturday.
You can track your order on the following website https://www.royalmail.com/track-your-item#/
*Please note that in the event of adverse weather, please be advised that deliveries may be affected and we cannot guarantee all delivery times.
FAQS
What are your opening hours?
We are open Monday - Friday 9am – 5pm, and will answer any questions within 24 working hours during this time. Please do not send messages in multiple formats as they are answered in order of receiving them.
Where are you based?
We are based in the United Kingdom
What is a Designer Inspiration?
It's a product which is inspired by a stated designer fragrance, NOT a replica or copy, this is not to be confused.
What kind of fragrance are they?
All of our products are fragrances are oil based and our sprays are Eau De Parfum, which is one of the strongest scent available.
Are your products Cruelty Free?
Yes! We wouldn't have it any other way.
Are they safe to spray on clothes?
As there is a higher oil content to make them last longer, with ALL perfumes, not just AW Scents’ fragrances, we do recommend that you take care when applying on clothes, and of course you do so at your own risk.
Storage of products
Please note as with all fragrances, they must be kept out of direct sunlight and away from hot/cold elements. Failure to do so may result in your product being affected.
Can I amend or cancel my order after I've placed it?
Unfortunately, all of our shipping is automatic, so we cannot edit or cancel an order once it is placed.
How long does delivery take?
Orders processed before 12pm Monday to Friday, are normally processed the same day. Orders placed after 12pm on Friday aren’t processed until Monday. Depending on the chosen option at checkout, normal UK delivery is between 1-3 working days. During Offer Periods, Black Friday and Christmas this may be a little longer.
Some orders do take between 1 - 2 working days handling time so please bear with us!
Where is my order?
Please check your tracking link that was emailed at the time of despatch (may be in junk/spam folder).
My order has arrived damaged?
Please take pictures of the outer packaging, the damaged bottle(s) ensuring the bottle number is visible and email the pictures to our Customer Services Team at info@awscents.co.uk. Unfortunately, damage incidents need to be investigated so we need sufficient photographic evidence. Please do not dispose of the bottles or packaging until we have advised you that we completed our investigations. All damages must be reported within 7 days of receipt.
My order has been received incorrect?
Please check your order confirmation alongside the order you have received and if there are any discrepancies, please email info@awscents.co.uk with a picture of all the goods received along with the packing slip. All error must be reported within 7 days of receipt.
My order states delivered however I have not received it?
Please check on the tracking link for details as to where your parcel has been left. Most couriers operate no contact deliveries now, so if you are not at home, they will leave your parcel with a neighbour or in your safe place. Also, calling cards are not used as they confirm via email/sms confirmation. Please check this before contacting us. Every courier we use, will complete a detailed investigation for disputed claims and if delivery is found to be non-compliant, we will resend your order. All denials must be reported within 7 days of delivery date.
What is your returns process?
We accept products back within 30 days for a refund. We do not accept bottles or any other products that have been used or outside our 30 day policy and they will be returned to you. Please note that products bought as part of a bundle set must be returned as a set for a refund otherwise. Please contact our Customer Services Team at info@awscents.co.uk for further details.
If the following has occurred:
- Shipping address entered incorrectly at checkout
- Parcel is refused at delivery address
- Delivery is unsuccessful
Which results in a 'Return to Sender' status, once the parcel is received back at out facilities, deductions of the shipping outbound and inbound will occur and then a refund will be processed accordingly
Where is my refund?
Please check on your return tracking receipt that we have received this and send us a copy of your receipt. Returns are generally processed within a week of receipt. We are not responsible for returns lost by your courier during return transit.
Can I use two promotional codes at once?
No, our discount codes or promotional codes cannot be stacked.
